Trying to figure out which ISP to choose while in Egypt? This post might help eliminate one of your options.
"I will get directly into the point. BE WARE FROM DEALING WITH LinkDotNet !! Here's a story that shows all factors of corruption, mismanagement, unstructured and a lying organization that will rob you off your money, patience and even sanity.
To cut a long story short…I subscribed with this company for a DSL service [512 MB] for only a 1 year contract to be used in my own company. After 6 months, I decided to transfer the line to my home address to be used from there and they kindly shifted it successfully.
1 year passed by and my signed contract expired . I called the customer service 2 weeks before the contract ends and requested to end the service as soon as the contract due date ends. The 2 weeks passed by [my contract came to an end] and the DSL service was still active !!!! I called again and requested to end the service 2 days later…I waited a couple of days and the DSL service was still active..!!!! To cut it short for you kind readers… I called LinkDotNet customer service up to 15 times requesting the same thing and no response !! You know how long they kept the service running after the contract ended and after me requesting to end it……..1 FULL YEAR.
Then I receive the 1st phone call from LinkDotNet and to my surprise…they are bluntly requesting payment for the period that followed the end of my contract !!!! I explained that I had a legal contract that ended and I personally requested to end the service following the expiration of that contract…but again they requested the money and I rejected paying !!! You know what they did……they kept the service running again for more than 2 months…
After receiving more than 10 calls requesting the payment of what they called "late service period" I received the final call from a gentlemen their and check out the conversation:
LinkDotNet Representative: Sir…we need you to pay the money for the period you used after the expiration of your contract
Me:Excuse me; I had a legal paid-up-front contract for a period of 1 year only. LinkDotNet did not end the service neither when the contract expired nor after I called requesting to end it…..therefore, logically I will not pay and legally you are not authorized to ask for the money…as a service company you should have ended the service after the contract expires.
LinkDotNet Representative: [with a threatening voice] You know…I can make you pay that money in different ways…so you better do it yourself nicely !
Me:and how can you do that ?
LinkDotNet Representative: I will upload the amount pending on you to your phone bill
Me:You can not do that... LinkDotNet have no authority to carry out such thing
LinkDotNet Representative: Wait and see…thank you and good bye
Before i go further...here' s a pure example of the people LinkDotNet hire to serve their customer...you and me !!! Here's a worthless pig threatening a customer under the name of LinkDotNet Customer Service
2 days later…I find out that the phone line itself went out of service. I called "El Masria Lel E2tesalat " to report a normal phone line down. Although it takes a maximum of 2 days for "El Masria Lel E2tesalat" to fix the problem…it lasted for 2 weeks !!!!! Later on…an old man from "El Masria Lel E2tesalat"came to check out what's going wrong and fix the problem [although the old man knows nothing about the DSL problem] and surprises me by the fact that the DSL line that I have is the reason why the phone line itself can't function [ i.e. The respected LinkDotNet Co. jammed my line..
BE WARE OF THIS COMPANY….THEY ARE NOT WHAT THEY CLAM THEY ARE
THEY ARE UNPROFESSIONAL
THEY ARE THIEVES
THEY KNOW NOTHING CALLED CUSTOMER SERVICE
THEY HAVE NO MANAGEMENT SKILLS
THEY ARE AFTER YOUR MONEY ONLY
P.S: Please send me your stories if you have/had similar situations with this company. I will sew them in court and I will not step down till I get a formal apology from one of their top management.
Here below are my contacts:
Peter Magdy
Mobile: 012 3520 674
Email: marteny@gmail. com"
Sorry for the length. The link is
here.